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'Right' vs. 'correct'
A-B Testing
Address
Advanced confirmation and error correction with confidence levels and n-best lists
Alert callers to transfers
Allow for one-step correction
Alphanumeric Input
Amount
Analytics
Anticipate typical user errors
Archetypes
Audio Recording Considerations
Call Flow Diagrams
Call Recordings
Chapter 1 - 5 Ws and an H
Chapter 10 - Accessibility
Chapter 11 - Localizing IVRs
Chapter 12 - Peripheral and Extra Stuff
Chapter 13 - Tools
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Chapter 10 - Accessibility
Chapter 11 - Localizing IVRs
Chapter 12 - Peripheral and Extra Stuff
Chapter 13 - Tools
Chapter 14 - Validation
Chapter 2 - Decisions and Application Planning Considerations
Chapter 4 - Starting the Application or Call
Chapter 5 - Interaction Design
Chapter 6 - Ending the Call
Chapter 7 - Recordings
Chapter 8 - Grammars
Chapter 9 - Modality
Collection of Specific Contexts
Confirmation Strategies
Error Recovery
Multi-Item Menus
Navigation
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Chapter 3 - Prompt Writing Considerations
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This chapter covers both prompts that solicit input and information playback.
Conversational Maxims
Lexical Considerations
Pragmatic and Sociolinguistic Considerations
Cognitive Load
Syntactic Considerations
Prosodic Considerations
Phonological Considerations
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Conversational Maxims
Lexical Considerations
Pragmatic and Sociolinguistic Considerations
Cognitive Load
Syntactic Considerations
Prosodic Considerations
Phonological Considerations